Privacy Policy

Loch Duart Ltd (SC 195923) has created this privacy policy to demonstrate our commitment to the privacy of the users of our websites. Please read the following to learn more about our privacy policy and how we treat personally identifiable information collected from our visitors and users.

What this privacy policy covers

This privacy policy covers our treatment of personally identifiable information collected by us through websites owned and operated by Loch Duart Ltd. This privacy policy does not apply to the practices of companies that we do not own or control, or of persons that we do not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which our websites link.

Collection and use of personal information

You can visit all our websites without revealing any personal information. By interacting with Loch Duart and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie name



Our website uses a “load balancer” to direct web page requests to multiple servers. This cookie ensures that a visitor always gets directed to the same server, which ensures correct website behaviour.

_ga, _gat, _gid

These cookie are set and used by Google Analytics (as described above).

wfvt_, wordfence_verifiedHuman

Our website uses “Wordfence”, a security plugin. These cookies help it distinguish between malicious visitors to the website and genuine people.


Our website uses “Cloudflare”, a performance and security system. This cookie helps it determine trusted visitors to the website.

 loc, mus, na_id, na_tc, notice_preferences, ssc, sshs, uid, ups, uvc

 Our website uses "addthis" which helps us keep track of statistics on shares/likes etc on our news section.

Cookies can be disabled using the “Cookie Control” tool in the bottom-left of the website. Web browsers also offer control over cookies through the browser settings, including how to see what cookies have been set and how to manage and delete them, visit or

Google Analytics

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to a certain page of the website. This information is processed in a way which does not identify you as a user and we do not make any attempt to find out the identities of those visiting our website. Cookie control can be used to prevent this (see cookie section above).


We hold client names and emails on our enewsletter mailing list.  Prior to 25th May 2018 we have collected email address information from existing clients and contacts who have all expressed an interest in hearing about our product and services. We have never used purchased data or passed our contacts to a third party. We have always had a visible unsubscribe button on our enewsletters and stop sending newsletters when a user unsubscribes. As we have approached the implementation of the GDPR, we have reviewed our database of mailing list contacts and have since determined that we can continue to market to the remaining contacts under the lawful basis of ‘Legitimate Interest’.

Moving ahead into the future, rest assured, you will still receive the same service and communications just as you have always done, and your data will always continue to be held securely and treated with our absolute care and respect. You will have the right to unsubscribe at any time and can request information about (or correction/deletion of) the data we hold about you.

From the 25th May 2018 any online forms will contain an enewsletter opt-in clause and only persons contacting us that give us consent to be added to our enewsletter list. In addition, anyone contacting us by any other means will be asked for consent before being added to the database.

Job Contact Form

We have a contact form on the job page where you can fill in personal details and send us your CV. We ask for name, email, subject, message, and CV.  By submitting us this form you are providing us with 'Consent' to store and process these details.  We will only use your details for the purposes of processing your application. Once the application has been processed we delete your data.

Home Delivery Service Form

We have a Home Delivery Service form on the website where you can fill in personal details in order to register interest in this service. We ask for name, email, address, postcode and phone number.  By submitting us this form you are providing us with 'Consent' to store and process these details.  We will only use your details for the purposes of processing your request. Once the request has been processed we delete your data.

People who email us

If you choose to send us an email (various email address’ are available throughout the website) the details you include will be held securely by our email provider. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. We may use the information provided in your email for the purposes of responding to your email and any personal information will be deleted once the enquiry has been processed. If we require to store your personal data in order to provide additional services (bookings etc), then we will ask for your consent before doing so.

People who call us

When you call us (our phone number is available on the website) we may make notes of your call in order to process the call. This may include taking personal details. The details taken will only be used for the purposes of processing the call and will be deleted once the call has been completed and processed. If we require to store your personal data in order to provide additional services (bookings etc), then we will ask for your consent before doing

Information sharing and disclosure

Loch Duart Ltd may disclose some of your personal information to third parties who work with us to provide delivery and related services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information. We may otherwise disclose your personal information when: we have your express consent to share the information for a specified purpose; we need to respond to subpoenas, court orders or such other legal process; we need to protect the personal safety of the users of our websites or defend the rights or property of Loch Duart Ltd; we find that your actions on our websites violate our Terms and Conditions or any of our usage guidelines for specific products or services.


If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to us. If you have provided personal information to Loch Duart no longer consent to its use or disclosure as outlined herein, please notify us at [email protected].  You may use this email address to contact us to find out what data we hold about you, how we process it and to request either to have it amended or deleted.


Unfortunately, no data transmission over the internet can be considered 100% secure. However, your information is protected for your privacy and security in certain areas of our websites, as identified on the site. We also safeguard your personal information from unauthorised access, through access control procedures, network firewalls and physical security measures.

Changes to this privacy policy

We may at any time, without notice to you and at our sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of our websites after any such amendments signifies your acceptance thereof.

Questions or suggestions

If you have any questions or suggestions about this privacy policy, or your own personal information, please e-mail us at [email protected].

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